Shipping and Refund Policy
I ship all orders with Canada Post. Anything in stock will be shipped within 1-3 business days. Tracking numbers and shipment confirmations will be sent after your order has shipped. For more information, please email firstname.lastname@example.org.
For countries where the local postal service is unreliable (like South Africa!), I'll ship with an alternate courier. Please contact me at email@example.com for more information or to arrange overseas shipping.
Everything ships worldwide from Toronto. You are responsible for any import duties and taxes.
After processing, you can generally expect the following delivery times.
Estimated shipping time to Canada
|Canada||Xpresspost||Expedited Parcel||Regular Parcel|
|Local||Next business day||Up to 1 business day||Up to 2 business days|
|Regional||Next business day||Up to 3 business days||Up to 5 business days|
|National||2 business days||Up to 7 business days||Up to 9 business days|
Estimated shipping time to United States
|United States||Priority||Xpresspost||Expedited Parcel|
|Projected Arrival||Next business day||2–3 business days||4–7 business days|
Estimated shipping time for all other international orders
I use Canada Post for International orders unless otherwise requested. Please email firstname.lastname@example.org and I will send you a shipping quote based on your order and location. Canada Post's international shipping rates can be quite expensive, I'd be happy to find a more affordable method of shipping overseas, please email me at email@example.com to make arrangements.
|Projected Arrival||2–3 business days||4–7 business days||6–10 business days|
All sales are final, however, if your order arrives damaged I will do everything I can to fix the situation.
Please get in touch within seven business days of receiving your damaged or problem order so that I can help.
I only replace items if they are defective, damaged, or if you were shipped the wrong item.
Email firstname.lastname@example.org with any return or exchange questions you may have prior to ordering, I'm happy to help.
I am not able to offer refunds on personalised and/or custom orders and projects.